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Author	Topic: Error on Submit from FSL (failure to accept prices)	Topic is locked Back to Topics

CampKohler Champion Author Sacramento Posts:9,457 Points:1,562,315 Joined:May 2007	Message Posted: Jan 17, 2012 1:25:24 PM Ignore CampKohler Report Abuse Over the past week or so Hank919 and I have experienced several cases where we have, after submitting prices from the FSL, received a blank page showing "Sorry - an error occured Back to Home Page" msg. Then you have to enter the prices all over again, whereupon you might get the same msg or the prices might be accepted. Any error msgs should explain what the error is, e.g. what went wrong and, what to do to correct the situation (if possible) and what to expect in the future. At the very least, an error number should be displayed so that the powers that be can figure out what has happened. (I guess the programmer who wrote this was asleep in Basic Error Messages 101.) I was using Chromium 5.0.384.0 and Hank was using Firefox. [Edited by: CampKohler at 1/17/2012 1:28:59 PM EST]

CampKohler

Champion Author
Sacramento

Posts:9,457
Points:1,562,315
Joined:May 2007

Message Posted: Jan 17, 2012 1:25:24 PM

Ignore CampKohler Report Abuse

Over the past week or so Hank919 and I have experienced several cases where we have, after submitting prices from the FSL, received a blank page showing "Sorry - an error occured Back to Home Page" msg. Then you have to enter the prices all over again, whereupon you might get the same msg or the prices might be accepted.

Any error msgs should explain what the error is, e.g. what went wrong and, what to do to correct the situation (if possible) and what to expect in the future. At the very least, an error number should be displayed so that the powers that be can figure out what has happened. (I guess the programmer who wrote this was asleep in Basic Error Messages 101.)

I was using Chromium 5.0.384.0 and Hank was using Firefox.

[Edited by: CampKohler at 1/17/2012 1:28:59 PM EST]

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plastic Champion Author Virginia Posts:46,817 Points:2,838,145 Joined:May 2004	Message Posted: Apr 3, 2012 3:29:18 PM Ignore plastic Report Abuse I'm glad bytebug never had the problem.
bytebug Champion Author Orange County Posts:26,386 Points:4,123,630 Joined:Oct 2001	Message Posted: Apr 3, 2012 3:15:11 PM Ignore bytebug Report Abuse >> Guys, is this problem 100% fixed? Nothing to fix; has never been a problem. [Edited by: bytebug at 4/3/2012 3:15:50 PM EST]
plastic Champion Author Virginia Posts:46,817 Points:2,838,145 Joined:May 2004	Message Posted: Apr 3, 2012 2:12:53 PM Ignore plastic Report Abuse 38? Houston, we have a problem.
PD Moderator	Message Posted: Apr 3, 2012 2:08:39 PM Ignore PD Report Abuse Guys, is this problem 100% fixed? Or is that sarcasm?
CampKohler Champion Author Sacramento Posts:9,457 Points:1,562,315 Joined:May 2007	Message Posted: Apr 3, 2012 1:44:45 PM Ignore CampKohler Report Abuse Same 38 days, but they are somehow glistening better.
scoutmaster Champion Author Pittsburgh Posts:81,254 Points:3,252,645 Joined:Mar 2003	Message Posted: Apr 1, 2012 5:28:32 PM Ignore scoutmaster Report Abuse Hurrah! Never had a problem!
bytebug Champion Author Orange County Posts:26,386 Points:4,123,630 Joined:Oct 2001	Message Posted: Apr 1, 2012 4:50:52 PM Ignore bytebug Report Abuse Hurrah! 3,441 days since last failure. Kudos to the gal who keeps my systems running perfectly!
CampKohler Champion Author Sacramento Posts:9,457 Points:1,562,315 Joined:May 2007	Message Posted: Apr 1, 2012 3:18:19 PM Ignore CampKohler Report Abuse Hurrah! 38 days since the last failure. We're on our way to perfectdom.
CampKohler Champion Author Sacramento Posts:9,457 Points:1,562,315 Joined:May 2007	Message Posted: Mar 30, 2012 4:20:43 PM Ignore CampKohler Report Abuse Thirty eight and we've escaped fate! Let's just keep posting (everyday) about how we have been exactly 38 days problem free and see how long we can get away with it. It will be our own personal JFF.
plastic Champion Author Virginia Posts:46,817 Points:2,838,145 Joined:May 2004	Message Posted: Mar 30, 2012 9:18:48 AM Ignore plastic Report Abuse Happy Friday and day 38!
scoutmaster Champion Author Pittsburgh Posts:81,254 Points:3,252,645 Joined:Mar 2003	Message Posted: Mar 30, 2012 6:51:43 AM Ignore scoutmaster Report Abuse Nothing to see here any longer. Move along.
figman Champion Author Chicago Posts:13,762 Points:3,662,020 Joined:Sep 2001	Message Posted: Mar 30, 2012 12:54:46 AM Ignore figman Report Abuse Must be going on 38 days and still working
scoutmaster Champion Author Pittsburgh Posts:81,254 Points:3,252,645 Joined:Mar 2003	Message Posted: Mar 21, 2012 7:07:04 AM Ignore scoutmaster Report Abuse Gas Buddy was featured on Nightline.
figman Champion Author Chicago Posts:13,762 Points:3,662,020 Joined:Sep 2001	Message Posted: Mar 21, 2012 12:54:42 AM Ignore figman Report Abuse I guess it must be 28 days and counting
CampKohler Champion Author Sacramento Posts:9,457 Points:1,562,315 Joined:May 2007	Message Posted: Mar 3, 2012 1:38:36 PM Ignore CampKohler Report Abuse OK today. Sun is shining, birds are chirping and this topic is not locked yet. What could be better?
CampKohler Champion Author Sacramento Posts:9,457 Points:1,562,315 Joined:May 2007	Message Posted: Mar 2, 2012 5:16:48 PM Ignore CampKohler Report Abuse OK with me, too.
figman Champion Author Chicago Posts:13,762 Points:3,662,020 Joined:Sep 2001	Message Posted: Mar 2, 2012 12:50:23 AM Ignore figman Report Abuse 8 days and counting, still working fine.
CampKohler Champion Author Sacramento Posts:9,457 Points:1,562,315 Joined:May 2007	Message Posted: Mar 1, 2012 2:48:45 PM Ignore CampKohler Report Abuse Hey, until GB tells us exactly what the results of their investigation has been, then this topic appears to have turned into a JFF topic. Another day OK.
figman Champion Author Chicago Posts:13,762 Points:3,662,020 Joined:Sep 2001	Message Posted: Mar 1, 2012 12:55:56 AM Ignore figman Report Abuse Hi CampKohler, creative post. 7 days and counting.
CampKohler Champion Author Sacramento Posts:9,457 Points:1,562,315 Joined:May 2007	Message Posted: Feb 29, 2012 3:20:57 PM Ignore CampKohler Report Abuse CK: "Hi, I'm CampKohler and I've been clean six days now." Group: "Hi, CampKohler."
figman Champion Author Chicago Posts:13,762 Points:3,662,020 Joined:Sep 2001	Message Posted: Feb 29, 2012 12:58:04 AM Ignore figman Report Abuse Works for me. 6 days now!!
CampKohler Champion Author Sacramento Posts:9,457 Points:1,562,315 Joined:May 2007	Message Posted: Feb 28, 2012 1:25:18 PM Ignore CampKohler Report Abuse SM: Good idea about view source, but again, no failures today. I think it's been fixed and nobody is sayin'.
figman Champion Author Chicago Posts:13,762 Points:3,662,020 Joined:Sep 2001	Message Posted: Feb 28, 2012 12:59:31 AM Ignore figman Report Abuse Yahoo, 5 days in a row I was able to post from my own favorites!!
figman Champion Author Chicago Posts:13,762 Points:3,662,020 Joined:Sep 2001	Message Posted: Feb 27, 2012 12:40:34 AM Ignore figman Report Abuse Yahoo, 4 days in a row I was able to post from my own favorites!!
bytebug Champion Author Orange County Posts:26,386 Points:4,123,630 Joined:Oct 2001	Message Posted: Feb 26, 2012 11:55:22 PM Ignore bytebug Report Abuse >> If they didn't, it would be useful to state that too. No change has been made.
scoutmaster Champion Author Pittsburgh Posts:81,254 Points:3,252,645 Joined:Mar 2003	Message Posted: Feb 26, 2012 7:35:51 PM Ignore scoutmaster Report Abuse That doesn't really help much. Next time how about getting a view page source screen shot.
CampKohler Champion Author Sacramento Posts:9,457 Points:1,562,315 Joined:May 2007	Message Posted: Feb 26, 2012 5:45:28 PM Ignore CampKohler Report Abuse SM: The screenshot was posted on the 13th by V8. I too have not seen the error for three days; my FSL works fine, now. If GB did something to fix it, it would be nice to have made an announcement here. If they didn't, it would be useful to state that too.
figman Champion Author Chicago Posts:13,762 Points:3,662,020 Joined:Sep 2001	Message Posted: Feb 26, 2012 12:57:08 AM Ignore figman Report Abuse Yahoo, 3 days in a row I was able to post from my own favorites!!
figman Champion Author Chicago Posts:13,762 Points:3,662,020 Joined:Sep 2001	Message Posted: Feb 25, 2012 2:57:50 AM Ignore figman Report Abuse Yahoo, 2 days in a row I was able to post from my own favorites!!
scoutmaster Champion Author Pittsburgh Posts:81,254 Points:3,252,645 Joined:Mar 2003	Message Posted: Feb 24, 2012 6:34:38 AM Ignore scoutmaster Report Abuse How about posting a screen shot of the error CK.
figman Champion Author Chicago Posts:13,762 Points:3,662,020 Joined:Sep 2001	Message Posted: Feb 24, 2012 12:19:20 AM Ignore figman Report Abuse scoutmaster, it only happens on illinoisgasprices.com where my list is quite long. Actually, today, I was able to post from my favorites at 2 different times today. I'm happy for now.
CampKohler Champion Author Sacramento Posts:9,457 Points:1,562,315 Joined:May 2007	Message Posted: Feb 23, 2012 2:11:52 PM Ignore CampKohler Report Abuse I have ruled out my FSL, because I get the same error while searching, etc., as stated before.
scoutmaster Champion Author Pittsburgh Posts:81,254 Points:3,252,645 Joined:Mar 2003	Message Posted: Feb 23, 2012 6:46:14 AM Ignore scoutmaster Report Abuse Is this a problem with all your favorites lists figman?
figman Champion Author Chicago Posts:13,762 Points:3,662,020 Joined:Sep 2001	Message Posted: Feb 23, 2012 1:10:24 AM Ignore figman Report Abuse Another thought is, could there be a problem with my favorite station list?? On Illinoisgasprices my Chicagogasprices stations are listed also, and the list is quite long. On the other sites where I can post from favorites the list is pretty short (less than 10 stations).
scoutmaster Champion Author Pittsburgh Posts:81,254 Points:3,252,645 Joined:Mar 2003	Message Posted: Feb 22, 2012 4:23:03 PM Ignore scoutmaster Report Abuse Has anyone posted a screen shot of this error anywhere on this site? [Edited by: scoutmaster at 2/22/2012 4:23:23 PM EST]
CampKohler Champion Author Sacramento Posts:9,457 Points:1,562,315 Joined:May 2007	Message Posted: Feb 22, 2012 2:18:02 PM Ignore CampKohler Report Abuse Has the error page in the screen shot been identified as to at least why it was sent?
hemi_v8 Champion Author Austin Posts:16,697 Points:2,759,145 Joined:Apr 2005	Message Posted: Feb 22, 2012 8:03:58 AM Ignore hemi_v8 Report Abuse The same problem is happening at the AustinGasPrices site. Three different computers, Multiple Servers, and/or four different browsers (Internet Explorer, Fire Fox, Google Chrome, and Safari). Can't update prices from favorites. Can't search for stations. Can see saved searches, but cannot create new ones. Can only post single prices by clicking on a station that I can see on the website page. **System will not accept multiple grade prices. Om the bright side, the mobile site will take the prices. PLEASE FIX THE PROBLEM. IT IS VERY FRUSTRATING AND TAKES TOO LONG TO FIGURE OUT EACH DAY HOW TO GET MY STATIONS UPDATED! Thank you.
rbm3303 Champion Author Texas Posts:12,797 Points:2,452,585 Joined:Jun 2006	Message Posted: Feb 21, 2012 6:46:48 PM Ignore rbm3303 Report Abuse I have had a similar problem intermittently. When posting from the FSL, the prices would appear to be accepted and the points added, but the prices on the price page would not be updated. No error message showing. To update the prices on the price page, I go to the maps and choose each station individually and update from there where the update occurred normally. This anomaly started about the first of February and has reappeared occasionally. I am using Win7 pro 64 bit and Firefox with Adblock installed
CampKohler Champion Author Sacramento Posts:9,457 Points:1,562,315 Joined:May 2007	Message Posted: Feb 21, 2012 1:41:43 PM Ignore CampKohler Report Abuse The msg figman is getting is not the same as I described in the OP, which is a few words in only two lines in the upper left-hand corner (see V8's screen shot). Why did this start in January? Nothing in the two kinds of PCs I use has changed this year that I know of. [Edited by: CampKohler at 2/21/2012 1:42:58 PM EST]
bytebug Champion Author Orange County Posts:26,386 Points:4,123,630 Joined:Oct 2001	Message Posted: Feb 21, 2012 7:39:46 AM Ignore bytebug Report Abuse >> It could be the ads. The behavior reported from the OP was the site not accepting prices posted to the FSL. An error generated from an ad would occur on the member's system, and would not prevent posting of prices, which ultimately takes place on the server which doesn't deal with ads. I don't believe figman's report is for the same sort of problem (which, also, is a problem with the local PC not able to deal with the ad content, and not a server problem).
scoutmaster Champion Author Pittsburgh Posts:81,254 Points:3,252,645 Joined:Mar 2003	Message Posted: Feb 21, 2012 7:29:21 AM Ignore scoutmaster Report Abuse I don't think it's a server issue. I think figman is onto something. It could be the ads. Try installing AdBlock or FlashBlock and see if the problem persists.
figman Champion Author Chicago Posts:13,762 Points:3,662,020 Joined:Sep 2001	Message Posted: Feb 20, 2012 11:34:51 PM Ignore figman Report Abuse Still happening on Illinoisgasprices.com updating from favorites. Received the following info: Message: Object doesn't support this property or method Line: 24 Char: 3 Code: 0 URI: http://amch.questionmarket.com/adscgen/st.php?survey_num=948277&site=75642966&code=46130465&randnum=1364597 This was out of IE8. Receive a script error on Firefox (latest update). I have updated from favorites on 2 other sites and works fine. Just a thought. Since the adds rotate in and out, is it possible it's with an add??
bytebug Champion Author Orange County Posts:26,386 Points:4,123,630 Joined:Oct 2001	Message Posted: Feb 20, 2012 11:27:27 AM Ignore bytebug Report Abuse >> Seems to me that the evidence points more towards a stochastic server-side problem >> than several identical client-side problems. That some of us never encounter? Even when we try to reproduce the issue by using the same browser/OS combinations that appear to generate the problem? And especially when one of the combinations is Windows 7 with IE9, which I would imagine is a particularly frequent combination.
kwzh Champion Author San Jose Posts:20,649 Points:3,683,360 Joined:Jul 2001	Message Posted: Feb 20, 2012 4:26:15 AM Ignore kwzh Report Abuse Seems to me that the evidence points more towards a stochastic server-side problem than several identical client-side problems.
scoutmaster Champion Author Pittsburgh Posts:81,254 Points:3,252,645 Joined:Mar 2003	Message Posted: Feb 19, 2012 7:18:43 PM Ignore scoutmaster Report Abuse What was the error, CK?
CampKohler Champion Author Sacramento Posts:9,457 Points:1,562,315 Joined:May 2007	Message Posted: Feb 19, 2012 4:10:44 PM Ignore CampKohler Report Abuse Just got the error trying to answer the weekly opinion poll (HP/Win7/Chrome).
scoutmaster Champion Author Pittsburgh Posts:81,254 Points:3,252,645 Joined:Mar 2003	Message Posted: Feb 19, 2012 9:36:45 AM Ignore scoutmaster Report Abuse Exactly! If this were a problem with the coding of the site, it would be happening to everyone everywhere.
bytebug Champion Author Orange County Posts:26,386 Points:4,123,630 Joined:Oct 2001	Message Posted: Feb 18, 2012 11:39:28 PM Ignore bytebug Report Abuse >> Yeah, that just reeks of of local problem. Exactly. A handful of problems out of tens of thousands of prices posted without problems daily.
CampKohler Champion Author Sacramento Posts:9,457 Points:1,562,315 Joined:May 2007	Message Posted: Feb 18, 2012 9:48:01 PM Ignore CampKohler Report Abuse Two different browsers on two different kinds of PCs in two different environments with two different ISPs. Yeah, that just reeks of of local problem. Here that figman? You've got a local Chicago problem and I've got a local Sacramento problem. And Hank919 in Modesto has the same local problem when he uses Sacto.
bytebug Champion Author Orange County Posts:26,386 Points:4,123,630 Joined:Oct 2001	Message Posted: Feb 18, 2012 3:35:20 PM Ignore bytebug Report Abuse You think you're the only one using IE9 or Chrome? If it were a problem with how the website were coded, we'd see widespread problems. As it appears, there is just some local issue that is creating your issues.